# Device Setup **URL:** https://community.garadget.com/c/installation-setup/device-setup/9.md [Latest](https://community.garadget.com/latest.md) · [Categories](https://community.garadget.com/categories.md) · [Tags](https://community.garadget.com/tags.md) --- ## [About the Device Setup category](https://community.garadget.com/t/about-the-device-setup-category/16)
**Author:** [@garadget](https://community.garadget.com/u/garadget)\ **Replies:** 0
Questions and answers about registering cloud account, claiming the device, configuring the network connection. --- ## [Bought used garadget, can't claim device](https://community.garadget.com/t/bought-used-garadget-cant-claim-device/565)
**Author:** [@johnbravenec](https://community.garadget.com/u/johnbravenec)\ **Replies:** 7\ **Last updated:** [September 29, 2026, 12:43am UTC](https://community.garadget.com/t/bought-used-garadget-cant-claim-device/565 "2026-09-29T00:43:07Z")
As the title says, I can't register the device. Setup through the app works until the last step when it attempts to verify ownership. It then errors out with a message that says "OOPS". I've also tried setup via USB. I… --- ## [Cannot put device into Listening Mode](https://community.garadget.com/t/cannot-put-device-into-listening-mode/9887)
**Author:** [@bcbuttacavoli](https://community.garadget.com/u/bcbuttacavoli)\ **Replies:** 1\ **Last updated:** [February 9, 2025, 5:48am UTC](https://community.garadget.com/t/cannot-put-device-into-listening-mode/9887 "2025-02-09T05:48:11Z")
I noticed the device wasn’t sending notifications, so I checked on it and it had a static white light with no laser. I unplugged power and plugged it back it. Now it is blinking white light with its laser. Now when I ho… --- ## [Claim and Release Device ID](https://community.garadget.com/t/claim-and-release-device-id/9830)
**Author:** [@gedge.matt](https://community.garadget.com/u/gedge.matt)\ **Replies:** 1\ **Last updated:** [January 19, 2025, 4:03am UTC](https://community.garadget.com/t/claim-and-release-device-id/9830 "2025-01-19T04:03:06Z")
Hey, I have acquired the device from my landlord and spent the day trying to set the device up with no luck. When trying to set up via iPhone app, I get as far as successfully connecting to wifi. The device then tests … --- ## [Add device fails from mobile app- slow blinking cyan light](https://community.garadget.com/t/add-device-fails-from-mobile-app-slow-blinking-cyan-light/9826)
**Author:** [@Toby\_Knowles](https://community.garadget.com/u/Toby_Knowles)\ **Replies:** 1\ **Last updated:** [November 29, 2024, 6:42pm UTC](https://community.garadget.com/t/add-device-fails-from-mobile-app-slow-blinking-cyan-light/9826 "2024-11-29T18:42:29Z")
In a nut shell guys, replaced a failed USB power supply and now find myself here: System 2.0.1 Firmware 1.24 TCP 5683 open to outside from wifi VLAN Wifi setup to local \_photon/http://192.168.0.1 seems ok and can f… --- ## [Trouble adding a new Garadget to my account](https://community.garadget.com/t/trouble-adding-a-new-garadget-to-my-account/9775)
**Author:** [@streamer](https://community.garadget.com/u/streamer)\ **Replies:** 1\ **Last updated:** [September 17, 2024, 10:57pm UTC](https://community.garadget.com/t/trouble-adding-a-new-garadget-to-my-account/9775 "2024-09-17T22:57:45Z")
I’ve been using 3 Garadget devices successfully at my home for several years. I just received a new-in-box Garadget device from ebay and I’m having trouble setting it up. When I run through the setup process using the … --- ## [Garadget not responding to MQTT commands](https://community.garadget.com/t/garadget-not-responding-to-mqtt-commands/9754)
**Author:** [@saucepwn](https://community.garadget.com/u/saucepwn)\ **Replies:** 0\ **Last updated:** [August 25, 2024, 1:26am UTC](https://community.garadget.com/t/garadget-not-responding-to-mqtt-commands/9754 "2024-08-25T01:26:35Z")
I’m trying to get my Garadget set up with MQTT. I can use MQTT to receive status updates from the door, but when I send commands to it, it does not work. Issuing the same commands in the cloud interface work, so I know t… --- ## [Encryption key fix (fast cyan blinks with occasional red)](https://community.garadget.com/t/encryption-key-fix-fast-cyan-blinks-with-occasional-red/2272)
**Author:** [@garadget](https://community.garadget.com/u/garadget)\ **Replies:** 28\ **Last updated:** [December 4, 2023, 5:50pm UTC](https://community.garadget.com/t/encryption-key-fix-fast-cyan-blinks-with-occasional-red/2272 "2023-12-04T17:50:06Z")
If your Garadget is unable to connect with LED fast blinking cyan with an occasional red, then its encryption key needs to be refreshed. Please contact Garadget via a PM (personal message) to arrange the repair. Those w… --- ## [Green Blink, ONLY, soon as powered](https://community.garadget.com/t/green-blink-only-soon-as-powered/9635)
**Author:** [@Dustin\_Thurmond](https://community.garadget.com/u/Dustin_Thurmond)\ **Replies:** 3\ **Last updated:** [February 6, 2024, 6:03pm UTC](https://community.garadget.com/t/green-blink-only-soon-as-powered/9635 "2024-02-06T18:03:48Z")
Immediately starts blinking Green when plugged up. Laser blinks half blink, then off. Connected to opener or not. USB power OK. Any suggestions or tests to try?? I didn’t realize how much I used it. Thanks, D --- ## [Garadget control4 using with mqtt](https://community.garadget.com/t/garadget-control4-using-with-mqtt/9627)
**Author:** [@ak47](https://community.garadget.com/u/ak47)\ **Replies:** 3\ **Last updated:** [December 28, 2023, 11:50pm UTC](https://community.garadget.com/t/garadget-control4-using-with-mqtt/9627 "2023-12-28T23:50:45Z")
I have just purchased a Garadget control4 (the other version is no longer available). I intend to use this as a garage door opened using mqtt natively. When I go to the web interface, it doesn’t have any such option. I … --- ## [New owner do i need to do something?](https://community.garadget.com/t/new-owner-do-i-need-to-do-something/9341)
**Author:** [@Halfcalf](https://community.garadget.com/u/Halfcalf)\ **Replies:** 1\ **Last updated:** [April 14, 2023, 5:37pm UTC](https://community.garadget.com/t/new-owner-do-i-need-to-do-something/9341 "2023-04-14T17:37:48Z")
Hello, I bought this for my father some years ago. Since then Ive gotten my own place and he replaced his opener, so he gave it to me. I’m trying to set it up under a new account in my name but having trouble. Do i ne… --- ## [Cannot add door](https://community.garadget.com/t/cannot-add-door/4287)
**Author:** [@matthewdavis](https://community.garadget.com/u/matthewdavis)\ **Replies:** 20\ **Last updated:** [December 19, 2018, 10:25pm UTC](https://community.garadget.com/t/cannot-add-door/4287 "2018-12-19T22:25:54Z")
I’ve tried numerous methods provided in the forms (holding M button 3 seconds, 10 seconds), every attempt to get the ‘add door’ method to work via the Android app was not successful. I see the device ‘Photon-CJVA’ , but … --- ## [Re-authenticate every 90 days IFTTT](https://community.garadget.com/t/re-authenticate-every-90-days-ifttt/9185)
**Author:** [@log0r](https://community.garadget.com/u/log0r)\ **Replies:** 5\ **Last updated:** [January 9, 2023, 11:02pm UTC](https://community.garadget.com/t/re-authenticate-every-90-days-ifttt/9185 "2023-01-09T23:02:46Z")
Hi, I’ve been using garadget and IFTTT for years now, and am getting tired of re-authenticating every 90 days. I read on here that the token was changed from 90 days to non-expiring back in 2018, but I’ve always experie… --- ## [Time Zone issue](https://community.garadget.com/t/time-zone-issue/8862)
**Author:** [@ftheroux](https://community.garadget.com/u/ftheroux)\ **Replies:** 4\ **Last updated:** [August 9, 2022, 1:27pm UTC](https://community.garadget.com/t/time-zone-issue/8862 "2022-08-09T13:27:18Z")
Hey Garadget Team, I am getting time zone related alerts despite being outside of the alert zone. I have an alert set up for between 10PM and 6AM Eastern (GMT-5 +DST). Currently, the local time is GMT-4. This morning… --- ## [New Router tried all troubleshooting still not working](https://community.garadget.com/t/new-router-tried-all-troubleshooting-still-not-working/8088)
**Author:** [@Afd365](https://community.garadget.com/u/Afd365)\ **Replies:** 2\ **Last updated:** [July 2, 2022, 5:10pm UTC](https://community.garadget.com/t/new-router-tried-all-troubleshooting-still-not-working/8088 "2022-07-02T17:10:18Z")
I have scoured this community and followed the troubleshooting from the website and still can’t get my device to connect. I haven’t used the device in at least 9 months but wanted to start using it again (only stopped us… --- ## [Garadget doesn't connect to the wifi network when the temperatures goes below -10 deg. C(14degF)](https://community.garadget.com/t/garadget-doesnt-connect-to-the-wifi-network-when-the-temperatures-goes-below-10-deg-c-14degf/3741)
**Author:** [@g\_velev](https://community.garadget.com/u/g_velev)\ **Replies:** 8\ **Last updated:** [June 14, 2022, 3:41am UTC](https://community.garadget.com/t/garadget-doesnt-connect-to-the-wifi-network-when-the-temperatures-goes-below-10-deg-c-14degf/3741 "2022-06-14T03:41:00Z")
Hello Everyone! I have the Garadget device for 2 weeks. The first week it was working just fine and I was very fond of it. The last week, the temperatures got very low, especially at night(bellow -10degC/14degF). The d… --- ## [Flashing green - can't progress](https://community.garadget.com/t/flashing-green-cant-progress/8772)
**Author:** [@phc606](https://community.garadget.com/u/phc606)\ **Replies:** 1\ **Last updated:** [April 1, 2022, 12:11pm UTC](https://community.garadget.com/t/flashing-green-cant-progress/8772 "2022-04-01T12:11:16Z")
Hi All, had 2 units installed for several years, one recently stopped, removed from garage and tried to setup, no joy have tried different power supplies etc, pressing the M button i can connect to the webserver/ap of … --- ## [Flashing LED's](https://community.garadget.com/t/flashing-leds/8730)
**Author:** [@lstotland](https://community.garadget.com/u/lstotland)\ **Replies:** 3\ **Last updated:** [February 20, 2022, 4:44am UTC](https://community.garadget.com/t/flashing-leds/8730 "2022-02-20T04:44:18Z")
Just installed demo unit in our shop. What does the 2 flashing white lights on the unit mean? can they be turned off? --- ## [Cannot link skill](https://community.garadget.com/t/cannot-link-skill/8687)
**Author:** [@NlaakALD](https://community.garadget.com/u/NlaakALD)\ **Replies:** 1\ **Last updated:** [January 29, 2022, 4:31pm UTC](https://community.garadget.com/t/cannot-link-skill/8687 "2022-01-29T16:31:11Z")
I’ve created an account and activated via the email link and I am logged here in the community. However when I try to link the skill it tells me that its invalid credentials. --- ## [Goes offline every 1-2 minutes, then offline fully until reset](https://community.garadget.com/t/goes-offline-every-1-2-minutes-then-offline-fully-until-reset/8658)
**Author:** [@Vaise](https://community.garadget.com/u/Vaise)\ **Replies:** 0\ **Last updated:** [January 13, 2022, 8:00am UTC](https://community.garadget.com/t/goes-offline-every-1-2-minutes-then-offline-fully-until-reset/8658 "2022-01-13T08:00:05Z")
Been great for years, but now it is offline every few minutes. I have given it its own dedicated access point, its the only device. Tested that with iphone and laptop - no comms issues. It is just 2 metres away. All… --- ## [Cant get replacement Garadget to link Wifi 1st time](https://community.garadget.com/t/cant-get-replacement-garadget-to-link-wifi-1st-time/8627)
**Author:** [@barrydotcom1](https://community.garadget.com/u/barrydotcom1)\ **Replies:** 1\ **Last updated:** [December 12, 2021, 6:12pm UTC](https://community.garadget.com/t/cant-get-replacement-garadget-to-link-wifi-1st-time/8627 "2021-12-12T18:12:16Z")
Received replacement device, but cant get device to link up after setting up my phone to PHOTON SSID --- ## [MQTT Documentation](https://community.garadget.com/t/mqtt-documentation/8585)
**Author:** [@hi-flyer](https://community.garadget.com/u/hi-flyer)\ **Replies:** 0\ **Last updated:** [November 4, 2021, 8:35pm UTC](https://community.garadget.com/t/mqtt-documentation/8585 "2021-11-04T20:35:19Z")
In developing the nymea plugin, I tested the ranges for the parameters of interest. The Garadget manual indicated the range is (1,000 - 120,000, default 10,000) but my testing on version 1.24 shows the range accepted by … --- ## [Reflection % fluctuates and gives false open/close](https://community.garadget.com/t/reflection-fluctuates-and-gives-false-open-close/8485)
**Author:** [@winhawk](https://community.garadget.com/u/winhawk)\ **Replies:** 4\ **Last updated:** [August 30, 2021, 3:43am UTC](https://community.garadget.com/t/reflection-fluctuates-and-gives-false-open-close/8485 "2021-08-30T03:43:11Z")
My units been working fine had the unit for few years now… but lately started to see wild fluctuation in Reflection %, thus gives false open/close. Cleaned reflector plus the unit itself Did the toilet paper tube t… --- ## [Flashing Red Light on the Plug](https://community.garadget.com/t/flashing-red-light-on-the-plug/8491)
**Author:** [@BigPaul](https://community.garadget.com/u/BigPaul)\ **Replies:** 1\ **Last updated:** [August 17, 2021, 3:33pm UTC](https://community.garadget.com/t/flashing-red-light-on-the-plug/8491 "2021-08-17T15:33:20Z")
I’ve tried to find a solution here in the forum so appologise if I’ve missed it and it’s been asked already - what does it mean when the plug light flashes (red) no lights on Garadget? --- ## [Won't sign into ifttt service!](https://community.garadget.com/t/wont-sign-into-ifttt-service/8464)
**Author:** [@Jase\_Bates](https://community.garadget.com/u/Jase_Bates)\ **Replies:** 0\ **Last updated:** [July 28, 2021, 4:30am UTC](https://community.garadget.com/t/wont-sign-into-ifttt-service/8464 "2021-07-28T04:30:37Z")
--- ## [Garadget offline](https://community.garadget.com/t/garadget-offline/3007)
**Author:** [@cliu585](https://community.garadget.com/u/cliu585)\ **Replies:** 15\ **Last updated:** [July 21, 2021, 4:27am UTC](https://community.garadget.com/t/garadget-offline/3007 "2021-07-21T04:27:28Z")
Was working fine for months, then has been offline for days. I reset and tried to Add Door again using the Android app. It seems to connect and and the app says it’s successful but the status of the door still says offli… --- ## [Cannot login to android app](https://community.garadget.com/t/cannot-login-to-android-app/578)
**Author:** [@wsiegel](https://community.garadget.com/u/wsiegel)\ **Replies:** 34\ **Last updated:** [May 31, 2021, 2:57pm UTC](https://community.garadget.com/t/cannot-login-to-android-app/578 "2021-05-31T14:57:17Z")
After using the android software for about a month, all of a sudden I cannot login to my garadget account. When I try to send a password reset, it tells me my email address is not in the system. If I try to setup a new a… --- ## [Garadget goes offline sporadically](https://community.garadget.com/t/garadget-goes-offline-sporadically/8360)
**Author:** [@joshpond](https://community.garadget.com/u/joshpond)\ **Replies:** 1\ **Last updated:** [May 23, 2021, 9:23pm UTC](https://community.garadget.com/t/garadget-goes-offline-sporadically/8360 "2021-05-23T21:23:59Z")
Hi, I’m finding my Garadget goes offline sporadically. It might be fine a day or two but then goes off for a few hours. Very random but often enough that it’s unreliable. When it does it looks like it’s flashing a gree… --- ## [Offline app](https://community.garadget.com/t/offline-app/8352)
**Author:** [@rande23](https://community.garadget.com/u/rande23)\ **Replies:** 3\ **Last updated:** [May 23, 2021, 9:21pm UTC](https://community.garadget.com/t/offline-app/8352 "2021-05-23T21:21:44Z")
Why does my app keep showing offline most of the day? But when Certain times of the day it is fine? I already changed the hub and Th e usb --- ## [MQTT not working](https://community.garadget.com/t/mqtt-not-working/8284)
**Author:** [@paqito](https://community.garadget.com/u/paqito)\ **Replies:** 1\ **Last updated:** [April 12, 2021, 2:08am UTC](https://community.garadget.com/t/mqtt-not-working/8284 "2021-04-12T02:08:59Z")
I have setup Garadget with Cloud + MQTT. The cloud portion works fine, but MQTT is not able to send messages to my MQTT broker. I’m using home assistant and have MQTT (mosquitto) installed. My MQTT configuration is: … [Next page](https://community.garadget.com/c/installation-setup/device-setup/9.md?page=1)