Alerts have stopped working

Install Device Setup
1

Anyone else have their alerts stop working? Might be caused by a recent iOS update??

2

It’s a possibility if Apple changed the subscriber IDs used for the delivery of the notifications.
Please try following:

  • using the mobile app disable all alerts one by one
  • logout from the account
  • log back in
  • enable notifications you need
3

I think that’s done it. After making the changes the open alert didn’t come through, but the close did. Maybe it just takes a while for the system to sync up. I’ll do some more testing later…

4

My alerts stopped working. But all else is fine. Installed app on wife’s phone and same result. Unplugged device to reboot but still no alerts?

5

My alerts have also stopped. Tried logging in & out, reset alerts, reset phone etc. No dice.

Any suggestions? Server issue?

Thanks

6

Android device - event alert settings don’t stick. If I toggle an alert “on” then close the app, when I open the app again the alert that was turned “on” is now “off”. This happens for all alert options in the event alert section.

7

Came home to Garadget being offline for some odd reason yesterday! Since then I am not getting notifications on the door status anymore. I followed what was suggested in solving this issue with no results…
Last time this happened it was the server. Hope this gets resolved soon, as notifications are definitely a necessity!!
Thanks

8

same here. notifications stopped for me yesterday

9

John,
Please try the suggestion from my Oct 8 post.
If that doesn’t address the problem, please PM me the device ID and I’ll check things on the server.

10

That got my alerts working again. I forgot Apple pushed out a new iOS update to my phone the other day.