Android App not receiving Notifications


#1

I was not receiving any notifications on my Android device. When enabling/disabling alerts getting following messages:

  1. Successfully updated event alerts.
  2. There was an error sending the command. Please try again.

After troubleshooting with Dennis I was finally able to resolve it.

Issue: Not receiving any notifications on the device.

Cause: I installed a new ROM and restored my applications using Titanium Backup.
Every time you install a new ROM the device ID gets changed (exception if you are receiving an OTA).

Resolution: Uninstalled the application and re-installed it from Google Play store.

Suggestions:

  1. So in future if you are not getting alerts the first thing to check if there is an updated version of application available.
  2. Un-install and re-install the application, this will mostly resolve the issue unless there is some problem from the backend.

I hope this helps everyone and no one has to go through the same thing again.


#2

I am not receiving notifications on my android. Notifications work fine on my iPhone. Any suggestions?

I tried reinstalling the app and turning off / on the alerts.