# Bought used garadget, can't claim device
**URL:** https://community.garadget.com/t/bought-used-garadget-cant-claim-device/565
**Category:** Device Setup
**Created:** [October 22, 2016, 9:49pm UTC](https://community.garadget.com/t/bought-used-garadget-cant-claim-device/565 "2016-10-22T21:49:35Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@johnbravenec](https://community.garadget.com/u/johnbravenec)
#### Post date: [October 22, 2016, 9:49pm UTC](https://community.garadget.com/t/bought-used-garadget-cant-claim-device/565/1 "2016-10-22T21:49:35Z")
As the title says, I can’t register the device. Setup through the app works until the last step when it attempts to verify ownership. It then errors out with a message that says “OOPS”.
I’ve also tried setup via USB. I’m able to configure the device to connect to my wifi network using the particle CLI. However, adding the device fails:
particle device add Photon-XXXX
Claiming device Photon-XXXX
Failed to claim device, server said: [object Object]
Evidently the device is still registered to the prior owner. I’ve searched the particle docs and haven’t seen any way around this. Are there any suggestions from this forum?
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### Author:  [@garadget](https://community.garadget.com/u/garadget)
#### Post date: [October 23, 2016, 1:10am UTC](https://community.garadget.com/t/bought-used-garadget-cant-claim-device/565/2 "2016-10-23T01:10:30Z")
Please PM me the device ID (you can get it with _particle identify_ CLI command).
I’ll look into it.
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### Author:  [@DES50](https://community.garadget.com/u/DES50)
#### Post date: [August 25, 2017, 4:13pm UTC](https://community.garadget.com/t/bought-used-garadget-cant-claim-device/565/3 "2017-08-25T16:13:40Z")
Just had the same happen to me. Thought I miss-typed my WIFI password. Had to go through the setup twice and Claim the device before it was successful setup.
Still great devices with lots of features-more than my Chamberlain MyQ installed in another location.
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### Author:  [@jiteshbhudia](https://community.garadget.com/u/jiteshbhudia)
#### Post date: [June 26, 2021, 6:01am UTC](https://community.garadget.com/t/bought-used-garadget-cant-claim-device/565/4 "2021-06-26T06:01:33Z")
Bought used garadget, can’t claim device
I am also having the same issue
Setup through the app works until the last step when it attempts to verify ownership. I tried to claim device through ‘[Claim Device](https://www.garadget.com/my/claim.php)’, but page does nothing
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### Author:  [@garadget](https://community.garadget.com/u/garadget)
#### Post date: [June 27, 2021, 3:46am UTC](https://community.garadget.com/t/bought-used-garadget-cant-claim-device/565/5 "2021-06-27T03:46:21Z")
Jitesh,
What is LED indication on your Garadget at the time of the error message?
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### Author:  [@admanbnyc](https://community.garadget.com/u/admanbnyc)
#### Post date: [September 28, 2026, 4:12am UTC](https://community.garadget.com/t/bought-used-garadget-cant-claim-device/565/6 "2026-09-28T04:12:53Z")
Same problem. Claim Device page does nothing. Any ideas how to get past this issue?
@garadget my landlord confirmed that the device is no longer connected in his account, but the LED is breathing cyan, indicating that it successfully connected to the cloud, but there’s some issue with ownership on my account. Am I able to DM you the device ID, so you can release it to be claimed by my account? Thanks! 🙏
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### Author:  [@garadget](https://community.garadget.com/u/garadget)
#### Post date: [September 28, 2026, 11:35pm UTC](https://community.garadget.com/t/bought-used-garadget-cant-claim-device/565/7 "2026-09-28T23:35:59Z")
Got your device ID over the email. The unit was likely kicked out from the feet due to inactivity. Re-added.
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### Author:  [@admanbnyc](https://community.garadget.com/u/admanbnyc)
#### Post date: [September 29, 2026, 12:43am UTC](https://community.garadget.com/t/bought-used-garadget-cant-claim-device/565/8 "2026-09-29T00:43:07Z")
Thanks yep it’s working now!