# Can log in web, can't log in Android

**URL:** <https://community.garadget.com/t/can-log-in-web-cant-log-in-android/8597>\
**Category:** Mobile Apps\
**Created:** [November 12, 2021, 2:56pm UTC](https://community.garadget.com/t/can-log-in-web-cant-log-in-android/8597 "2021-11-12T14:56:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![blaha](https://community.garadget.com/user_avatar/community.garadget.com/blaha/32/1402_2.png) [@blaha](https://community.garadget.com/u/blaha)\
**Post date:** [November 12, 2021, 2:56pm UTC](https://community.garadget.com/t/can-log-in-web-cant-log-in-android/8597/1 "2021-11-12T14:56:23Z")

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I can log in with my email/password on [Doors](http://garadget.com/my) (no doors shown, but I figured it’s because I’m on MQTT)

I can’t log in on Android with the same credentials. “User credentials are invalid”

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**Author:** ![davies0121](https://community.garadget.com/user_avatar/community.garadget.com/davies0121/32/2435_2.png) [@davies0121](https://community.garadget.com/u/davies0121)\
**Post date:** [November 15, 2021, 1:38pm UTC](https://community.garadget.com/t/can-log-in-web-cant-log-in-android/8597/2 "2021-11-15T13:38:21Z")

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Try uninstalling and reinstalling the app. The app service was rerouted to another service a while ago and you might find you have the old app (even though the new one looks the same). I found out this way too.