Door always showing offline


#1

I cannot get my door to show online. I have installed the app and connected the device to wifi successfully multiple times.


#2

Do you go through the setup process without any error messages?
Did you do unit reset and account logout/login after that?


#3

Yes I did. The device is working and beaming lazer at the reflective sticker. The app shows offline thoigh.


#4

Native mobile app, web app or both?


#5

Both. Ill try it again.


#6

Please PM me the device ID, I’ll check the status on the server.


#7

I am having the same issue. Wifi strength in garage is excellent, router is on floor just above it. I have an IP reserved for the opener on the router. Using an upgraded Amazon gold plated USB cable as well - cable that came with it was too short.

I can reset the opener and it will show online for a time in both the app (Android) and on the web. After resetting the unit works great for a time. Comcast is my ISP. Any ideas whats going on?


#8

Opener’s metal case in the way of the signal might have to do with it. I’d try temporarily moving the unit to the side to see if that improves the situation.


#9

Moved it and reset the unit. Doesn’t seem to have made a difference.


#10

@Wgeiger5847, another option is to add an external antenna.
I’ll PM you for the arrangements.