Garadget app shows offline but web version working


#1

A few days ago the Garadget app started to display the door with a big red ! on it. Under the door it says offline. If I login to the web version on my phone I can open and close the door. Should I reset the device?


#2

Sure, please give that a try.
You can reset device by clicking “R” button or pulling the power adapter out of the outlet.


#3

Yep that did the trick hit the reset button took about 10 seconds


#4

Had similar problem garadget indicated offline.
I unplug it waited for ten seconds. Then it works


#5

Jerome, thanks for sharing!
On the side note, when power cycling the unit, it’s better to unplug the power adapter from the wall outlet rather than pulling the micro-usb out of the Garadget. The micro-USB connector allows for a lot of leverage on the board and it’s easy to break away.