# Garage is offline **URL:** \ **Category:** Hardware\ **Created:** [May 5, 2017, 3:02am UTC](https://community.garadget.com/t/garage-is-offline/2096 "2017-05-05T03:02:26Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![igouthamkrishna](https://community.garadget.com/letter_avatar_proxy/v4/letter/i/a3d4f5/32.png) [@igouthamkrishna](https://community.garadget.com/u/igouthamkrishna)\ **Post date:** [May 5, 2017, 3:02am UTC](https://community.garadget.com/t/garage-is-offline/2096/1 "2017-05-05T03:02:26Z")
Garadget was working fine till couple of days ago. Now Garadget shows offline, there is no laser and there is a fast pulsing blue light. What can I do to get Garadget working again? ---
**Author:** ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)\ **Post date:** [May 5, 2017, 3:53am UTC](https://community.garadget.com/t/garage-is-offline/2096/2 "2017-05-05T03:53:27Z")
Did you try a reset with “R” button? Is it a light blue as cyan? No red blink between the blue? ---
**Author:** ![TimUSMCMan](https://community.garadget.com/letter_avatar_proxy/v4/letter/t/c2a13f/32.png) [@TimUSMCMan](https://community.garadget.com/u/TimUSMCMan)\ **Post date:** [May 5, 2017, 10:12am UTC](https://community.garadget.com/t/garage-is-offline/2096/3 "2017-05-05T10:12:24Z")
I am having the same issue. I have unplugged the unit and pressed R. Blue light only still rapidly blinking. ---
**Author:** ![igouthamkrishna](https://community.garadget.com/letter_avatar_proxy/v4/letter/i/a3d4f5/32.png) [@igouthamkrishna](https://community.garadget.com/u/igouthamkrishna)\ **Post date:** [May 5, 2017, 12:32pm UTC](https://community.garadget.com/t/garage-is-offline/2096/4 "2017-05-05T12:32:09Z")
I tried reset, but did not work. It is blue light blinking rapidly. ---
**Author:** ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)\ **Post date:** [May 5, 2017, 3:44pm UTC](https://community.garadget.com/t/garage-is-offline/2096/5 "2017-05-05T15:44:28Z")
Please try getting the unit in the [listening mode](https://community.garadget.com/t/entering-listening-mode/77) and then re-configuring the WiFi connection by clicking on “add door” from within your account. ---
**Author:** ![mukundv](https://community.garadget.com/letter_avatar_proxy/v4/letter/m/9e8a1a/32.png) [@mukundv](https://community.garadget.com/u/mukundv)\ **Post date:** [May 6, 2017, 7:04am UTC](https://community.garadget.com/t/garage-is-offline/2096/6 "2017-05-06T07:04:20Z")
I’m having the same issues here. I’ll try resetting it. ---
**Author:** ![mukundv](https://community.garadget.com/letter_avatar_proxy/v4/letter/m/9e8a1a/32.png) [@mukundv](https://community.garadget.com/u/mukundv)\ **Post date:** [May 6, 2017, 1:53pm UTC](https://community.garadget.com/t/garage-is-offline/2096/7 "2017-05-06T13:53:42Z")
Restarted it, and it worked for a while. Now, it’s reporting offline status. Is there a platform wife outage? ---
**Author:** ![igouthamkrishna](https://community.garadget.com/letter_avatar_proxy/v4/letter/i/a3d4f5/32.png) [@igouthamkrishna](https://community.garadget.com/u/igouthamkrishna)\ **Post date:** [May 6, 2017, 2:03pm UTC](https://community.garadget.com/t/garage-is-offline/2096/8 "2017-05-06T14:03:14Z")
I reset it, but my android app shows it as offline. ---
**Author:** ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)\ **Post date:** [May 6, 2017, 6:03pm UTC](https://community.garadget.com/t/garage-is-offline/2096/9 "2017-05-06T18:03:58Z")
We can isolate the cause of the issue by temporarily removing the unit and placing it closer to the router. If the issue doesn’t reoccur then we can focus on improving the signal quality (different location, external antenna, WiFi range extender etc). ---
**Author:** ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)\ **Post date:** [May 10, 2017, 4:33pm UTC](https://community.garadget.com/t/garage-is-offline/2096/10 "2017-05-10T16:33:38Z")
A post was split to a new topic: [PM - Garadget is offline](https://community.garadget.com/t/pm-garadget-is-offline/2118) ---
**Author:** ![markdj](https://community.garadget.com/letter_avatar_proxy/v4/letter/m/d26b3c/32.png) [@markdj](https://community.garadget.com/u/markdj)\ **Post date:** [May 20, 2017, 1:52pm UTC](https://community.garadget.com/t/garage-is-offline/2096/11 "2017-05-20T13:52:33Z")
I’ve started having the offline issue too. It has been working for a month and now going offline. Any idea? ---
**Author:** ![bon](https://community.garadget.com/letter_avatar_proxy/v4/letter/b/bbe5ce/32.png) [@bon](https://community.garadget.com/u/bon)\ **Post date:** [May 20, 2017, 2:25pm UTC](https://community.garadget.com/t/garage-is-offline/2096/12 "2017-05-20T14:25:48Z")
I’m also having an issue with my unit being offline. I opened my app this morning and I was signed out. I signed back in and the app says I’ve been offline for 6 days. I followed the instructions and reset the unit(held down m for 10 seconds) and reconnected to WiFi. The app said the setup was successful. However, the app still shows offline and the red light isn’t blinking on the garage door. I’m using the Android app. ---
**Author:** ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)\ **Post date:** [May 20, 2017, 3:03pm UTC](https://community.garadget.com/t/garage-is-offline/2096/13 "2017-05-20T15:03:26Z")
What is LED indication on your unit? ---
**Author:** ![bon](https://community.garadget.com/letter_avatar_proxy/v4/letter/b/bbe5ce/32.png) [@bon](https://community.garadget.com/u/bon)\ **Post date:** [May 20, 2017, 4:24pm UTC](https://community.garadget.com/t/garage-is-offline/2096/14 "2017-05-20T16:24:19Z")
It’s blinking light blue ---
**Author:** ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)\ **Post date:** [May 20, 2017, 4:25pm UTC](https://community.garadget.com/t/garage-is-offline/2096/15 "2017-05-20T16:25:26Z")
Blinking fast, is there an occasional red blink between the light blue (cyan) blinks? ---
**Author:** ![bon](https://community.garadget.com/letter_avatar_proxy/v4/letter/b/bbe5ce/32.png) [@bon](https://community.garadget.com/u/bon)\ **Post date:** [May 20, 2017, 6:06pm UTC](https://community.garadget.com/t/garage-is-offline/2096/16 "2017-05-20T18:06:06Z")
Fast blinking, the color is mostly cyan. Every minute or so it will change to red, then green, and then back to cyan. ---
**Author:** ![Bpderby](https://community.garadget.com/letter_avatar_proxy/v4/letter/b/8e7dd6/32.png) [@Bpderby](https://community.garadget.com/u/Bpderby)\ **Post date:** [May 20, 2017, 7:29pm UTC](https://community.garadget.com/t/garage-is-offline/2096/17 "2017-05-20T19:29:36Z")
I am having the same problems as bon. Been doing this for several days ---
**Author:** ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)\ **Post date:** [May 20, 2017, 8:26pm UTC](https://community.garadget.com/t/garage-is-offline/2096/18 "2017-05-20T20:26:16Z")
Please PM me your device IDs, I’ll check things on the server side. ---
**Author:** ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)\ **Post date:** [May 30, 2017, 2:52pm UTC](https://community.garadget.com/t/garage-is-offline/2096/19 "2017-05-30T14:52:12Z")
A post was split to a new topic: [Device is offline](https://community.garadget.com/t/device-is-offline/2265) ---
**Author:** ![igouthamkrishna](https://community.garadget.com/letter_avatar_proxy/v4/letter/i/a3d4f5/32.png) [@igouthamkrishna](https://community.garadget.com/u/igouthamkrishna)\ **Post date:** [June 9, 2017, 4:01pm UTC](https://community.garadget.com/t/garage-is-offline/2096/20 "2017-06-09T16:01:02Z")
How can I find the device Id? [Next page](https://community.garadget.com/t/garage-is-offline/2096.md?page=2)