Garage is offline


#6

I’m having the same issues here. I’ll try resetting it.


#7

Restarted it, and it worked for a while. Now, it’s reporting offline status. Is there a platform wife outage?


#8

I reset it, but my android app shows it as offline.


#9

We can isolate the cause of the issue by temporarily removing the unit and placing it closer to the router. If the issue doesn’t reoccur then we can focus on improving the signal quality (different location, external antenna, WiFi range extender etc).


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A post was split to a new topic: PM - Garadget is offline


#11

I’ve started having the offline issue too. It has been working for a month and now going offline. Any idea?


#12

I’m also having an issue with my unit being offline. I opened my app this morning and I was signed out. I signed back in and the app says I’ve been offline for 6 days. I followed the instructions and reset the unit(held down m for 10 seconds) and reconnected to WiFi. The app said the setup was successful. However, the app still shows offline and the red light isn’t blinking on the garage door. I’m using the Android app.


#13

What is LED indication on your unit?


#14

It’s blinking light blue


#15

Blinking fast, is there an occasional red blink between the light blue (cyan) blinks?


#16

Fast blinking, the color is mostly cyan. Every minute or so it will change to red, then green, and then back to cyan.


#17

I am having the same problems as bon. Been doing this for several days


#18

Please PM me your device IDs, I’ll check things on the server side.


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#20

How can I find the device Id?


#21

Device ID is the first value you see in the settings screen. It’s 24 character long alphanumeric string.


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A post was split to a new topic: Garadget Offline


#23

Hi! I’m facing same issue. I did reset the device and now its blinking cyan and red, also red laser is working. However, device is showing as offline in my app.


#24

Hi, AJ.
Please check out this post.


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8 posts were merged into an existing topic: Encryption key fix (fast cyan blinks with occasional red)