IOS app shows door is open, but door is actually closed


#1

a day ago the control wires came loose and since then my app shows the door is open when it is closed or closed when it is open.

I have tried resetting by pressing the reset button on the device, and closing/opening the door with wall button and then closing/opening it with the app, it still doesn’t fix it.

How do I sync it back up? any ideas?

I’m using IOS app.


#2

Clifford,
What reflection do you get when door is closed and the laser is on the tag?
Try the web app to see if you get the same results.


#3

I reset it again and this time it seems to be working correctly now.

ThanksQ