IOS app shows door is open, but door is actually closed

a day ago the control wires came loose and since then my app shows the door is open when it is closed or closed when it is open.

I have tried resetting by pressing the reset button on the device, and closing/opening the door with wall button and then closing/opening it with the app, it still doesn’t fix it.

How do I sync it back up? any ideas?

I’m using IOS app.

What reflection do you get when door is closed and the laser is on the tag?
Try the web app to see if you get the same results.

I reset it again and this time it seems to be working correctly now.


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