# Offline for many days

**URL:** https://community.garadget.com/t/offline-for-many-days/5549
**Category:** Install
**Created:** [May 8, 2019, 7:08am UTC](https://community.garadget.com/t/offline-for-many-days/5549 "2019-05-08T07:08:18Z")
**Posts on this page:** 1
**Showing post:** 7

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### Author: ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)
#### Post date: [May 11, 2019, 7:09pm UTC](https://community.garadget.com/t/offline-for-many-days/5549/7 "2019-05-11T19:09:28Z")

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Please check out this post:

> [@Encryption key fix (fast cyan blinks with occasional red)](https://community.garadget.com/t/encryption-key-fix-fast-cyan-blinks-with-occasional-red/2272):
>
> If your Garadget is unable to connect with LED fast blinking cyan with an occasional red, then its encryption key needs to be refreshed. Please contact [Garadget](https://community.garadget.com/u/garadget) via a PM (personal message) to arrange the repair. Those who are comfortable with technology are welcome to attempt the process at home. It only takes a minute, but the software takes longer to setup first time. You’ll need [[Windows CLI Installer](https://binaries.particle.io/cli/installer/windows/ParticleCLISetup.exe) and [public encryption key - cloud\_public.der](https://s3.amazonaws.com/spark-website/cloud_public.der). The process: Install the software, and d…

If this is something you want to try at home, please go ahead and do it. Otherwise, let me know and I’ll arrange a service request.

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