# The RED laser beam is dead **URL:** \ **Category:** Hardware\ **Tags:** credentials, wifi, signal, wireless\ **Created:** [December 25, 2016, 7:00pm UTC](https://community.garadget.com/t/the-red-laser-beam-is-dead/885 "2016-12-25T19:00:26Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![alopes](https://community.garadget.com/letter_avatar_proxy/v4/letter/a/e36b37/32.png) [@alopes](https://community.garadget.com/u/alopes)\ **Post date:** [December 25, 2016, 7:00pm UTC](https://community.garadget.com/t/the-red-laser-beam-is-dead/885/1 "2016-12-25T19:00:26Z")
Hi There, i have noticed that for the last couple of days i was not getting any notifications when the garage door was either opened or closed. So i checked the unit it was for some reason blinking green and the red laser light was dead. So i though that may be the settings were lost so i unplugged the USB and left it off for a hour and did the setup again the unit connects to the network but the unit is shows offline & there is no laser beam. ---
**Author:** ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)\ **Post date:** [December 25, 2016, 7:17pm UTC](https://community.garadget.com/t/the-red-laser-beam-is-dead/885/2 "2016-12-25T19:17:33Z")
Chester, The confirmation of successful network connection is LED going past blinking green into blinking cyan and then into slow pulsing cyan (when successfully connected to the server). Please try re-adding your Garadget to the account, this will update the WiFi credentials on it. Here’s the excerpt from the [troubleshooting guide](https://community.garadget.com/t/setup-troubleshooting-guide/859): **LED is fast blinking green** Garadget is unable to connect or login to the WiFi network. Confirm WiFi network password by logging in from another device. Restart the setup process with the correct WiFi password. ---
**Author:** ![envy270](https://community.garadget.com/letter_avatar_proxy/v4/letter/e/e9c0ed/32.png) [@envy270](https://community.garadget.com/u/envy270)\ **Post date:** [September 11, 2017, 1:42pm UTC](https://community.garadget.com/t/the-red-laser-beam-is-dead/885/3 "2017-09-11T13:42:16Z")
I do not see the red laser beam. I have blue led blinking. Please help. ---
**Author:** ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)\ **Post date:** [September 11, 2017, 4:26pm UTC](https://community.garadget.com/t/the-red-laser-beam-is-dead/885/4 "2017-09-11T16:26:15Z")
@envy270, The laser is off unless device is connected. Do you see your unit online in the client apps? ---
**Author:** ![envy270](https://community.garadget.com/letter_avatar_proxy/v4/letter/e/e9c0ed/32.png) [@envy270](https://community.garadget.com/u/envy270)\ **Post date:** [September 11, 2017, 6:39pm UTC](https://community.garadget.com/t/the-red-laser-beam-is-dead/885/5 "2017-09-11T18:39:29Z")
No, the device is displaying offline for 4 days now. ---
**Author:** ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)\ **Post date:** [September 11, 2017, 7:37pm UTC](https://community.garadget.com/t/the-red-laser-beam-is-dead/885/6 "2017-09-11T19:37:10Z")
That the reason for the deactivated laser. We’ll continue the connection troubleshooting in your PM. ---
**Author:** ![alopes](https://community.garadget.com/letter_avatar_proxy/v4/letter/a/e36b37/32.png) [@alopes](https://community.garadget.com/u/alopes)\ **Post date:** [March 21, 2019, 1:10am UTC](https://community.garadget.com/t/the-red-laser-beam-is-dead/885/8 "2019-03-21T01:10:39Z")
I need this to be sorted as I’ve now moved in not my new house and got the unit configured. I can see it on my desktop & mobile app but the red laser is still not working. What do I do next… ---
**Author:** ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)\ **Post date:** [March 21, 2019, 6:15am UTC](https://community.garadget.com/t/the-red-laser-beam-is-dead/885/9 "2019-03-21T06:15:11Z")
Chester, Please PM me the device ID, I’ll first check if the issue may be caused by any of the settings. If it is not, we’ll arrange a service for your unit. ---
**Author:** ![alopes](https://community.garadget.com/letter_avatar_proxy/v4/letter/a/e36b37/32.png) [@alopes](https://community.garadget.com/u/alopes)\ **Post date:** [March 21, 2019, 5:52pm UTC](https://community.garadget.com/t/the-red-laser-beam-is-dead/885/10 "2019-03-21T17:52:09Z")
Thank you for the reply, i have managed to update the firmware as the unit was not in use for a long, long time. i then checked each default setting and noticed that the laser frequency was set for set for every minute and so i have reduced it to twice every second and i can now see the flashing laser. So i think my unit is working fine. Can you point me to any discussion forum when suggests the best settings for best performance. ---
**Author:** ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)\ **Post date:** [March 22, 2019, 10:48pm UTC](https://community.garadget.com/t/the-red-laser-beam-is-dead/885/11 "2019-03-22T22:48:44Z")
Here are the defaults: Scan Period = 1s Sensor Reads = 3 Sensor Threshold = 10 Door Motion Time = 10s Relay On Time = 0.3s Relay Off Time = 1s And [settings explained](https://community.garadget.com/t/garadget-settings-and-alerts/726/3). ---
**Author:** ![yukon100](https://community.garadget.com/letter_avatar_proxy/v4/letter/y/0ea827/32.png) [@yukon100](https://community.garadget.com/u/yukon100)\ **Post date:** [March 21, 2023, 12:14pm UTC](https://community.garadget.com/t/the-red-laser-beam-is-dead/885/12 "2023-03-21T12:14:48Z")
I bought a garadget second hand and activated it as Tor2 in the app. I can see the garadget in my app, but the red laser does not work, is it the configuration or is the device defective ? ---
**Author:** ![yukon100](https://community.garadget.com/letter_avatar_proxy/v4/letter/y/0ea827/32.png) [@yukon100](https://community.garadget.com/u/yukon100)\ **Post date:** [March 22, 2023, 7:27am UTC](https://community.garadget.com/t/the-red-laser-beam-is-dead/885/13 "2023-03-22T07:27:00Z")
Hi, i have solved the Problem. It was a Cold solder joint on the Red laser beam. Now it works perfect.