First step is to reset the unit by momentarily pressing "R" button. The status in the app can be refreshed by pulling down in the main screen.
Then if the issue persists, please look at the LED indication on the unit. When everything works fine, the sequence upon reset is:
- less than a second of solid white (resetting)
- few seconds of fast green blinks (connecting to WiFi router)
- few seconds of fast cyan blinks (connecting to server)
- slow cyan pulsing (connected to server)
If your unit gets stuck on one of the steps, then we troubleshoot a specific scenario, otherwise we look into the client device related issues. Please let me know the results of your testing.