# Unable to reconnect after power failure

**URL:** <https://community.garadget.com/t/unable-to-reconnect-after-power-failure/3144>\
**Category:** Install\
**Tags:** wifi, device-setup\
**Created:** [November 28, 2017, 7:42am UTC](https://community.garadget.com/t/unable-to-reconnect-after-power-failure/3144 "2017-11-28T07:42:35Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![WT9BIND](https://community.garadget.com/letter_avatar_proxy/v4/letter/w/f4b2a3/32.png) [@WT9BIND](https://community.garadget.com/u/WT9BIND)\
**Post date:** [November 28, 2017, 7:42am UTC](https://community.garadget.com/t/unable-to-reconnect-after-power-failure/3144/1 "2017-11-28T07:42:35Z")

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Hi,

My Garadget has been working awesome for a long time now. This week the power failed in my street and my internet was offline for several hours. Upon getting my Wi-Fi and Router back up, I restarted the Garadget but it was just flashing blue. I hard reset it and tried re-adding it.

Whilst its blinking blue, I see the photon wifi, I add a door, it says on my Galaxy Note 8 it says Connecting, keeps flashing “Connecting to Garadget” then says “Please try running setup again after resetting your Garadget and putting it back in blinking blue listen mode if needed.”

I have tried adding it via the web too but it gets no further than: “Waiting for WiFi connection with Garadget”

Thanks

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**Author:** ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)\
**Post date:** [November 28, 2017, 2:34pm UTC](https://community.garadget.com/t/unable-to-reconnect-after-power-failure/3144/2 "2017-11-28T14:34:48Z")

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Hi, Dan  
There are few things you can try:

- try setting up using another device (different phone or laptop)
- try [setting up over USB](https://docs.particle.io/guide/getting-started/connect/photon/)

If nothing else, we can do a warranty repair/exchange.

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**Author:** ![WT9BIND](https://community.garadget.com/letter_avatar_proxy/v4/letter/w/f4b2a3/32.png) [@WT9BIND](https://community.garadget.com/u/WT9BIND)\
**Post date:** [November 29, 2017, 5:43am UTC](https://community.garadget.com/t/unable-to-reconnect-after-power-failure/3144/3 "2017-11-29T05:43:06Z")

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Hi Denis,

Thanks as always for your support.

I tried installing npm onto my Mac (High Sierra 10.3.1) but I didn’t get too far either running npm install -g particle-cli or sudo npm install -g particle-cli

Attached is the log[2017-11-28T23\_59\_56\_486Z-debug.txt](https://community.garadget.com/uploads/default/original/1X/a964c6ac9e4f66d1591c9f4481f90b483f23e981.txt) (143.1 KB)

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<div class="post-metadata">

**Author:** ![WT9BIND](https://community.garadget.com/letter_avatar_proxy/v4/letter/w/f4b2a3/32.png) [@WT9BIND](https://community.garadget.com/u/WT9BIND)\
**Post date:** [November 29, 2017, 2:07pm UTC](https://community.garadget.com/t/unable-to-reconnect-after-power-failure/3144/4 "2017-11-29T14:07:04Z")

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Hi, Just an update, I think the issue either lies with my Note 8 (Smart WiFi Switching) or Meraki MR33. I grabbed my iPhone and tried setting the Garadget back up. It got further and allowed me to see AP’s, however I couldn’t see my main AP. I rebooted my AP (even though it appeared to be working fine). There was no difference, so I ended up reducing the density from 24mbit down to 1. I rebooted the Garadget and I could see the SSID. It actually just connected back to it without setting it back up.

I then put the density of my AP back up to 11mbit and I still have a connection.

Even though the npm install of particle-cli didn’t work, I am back up and running!

Thanks

 ![A](https://community.garadget.com/uploads/default/original/1X/b72a623d1164998d0302d90de9ba44afa6c79d23.jpeg)

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<div class="post-metadata">

**Author:** ![garadget](https://community.garadget.com/user_avatar/community.garadget.com/garadget/32/34_2.png) [@garadget](https://community.garadget.com/u/garadget)\
**Post date:** [January 3, 2018, 4:53am UTC](https://community.garadget.com/t/unable-to-reconnect-after-power-failure/3144/5 "2018-01-03T04:53:59Z")

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Split this topic on January 3, 2018, 4:53am UTC

A post was split to a new topic: [Multiple Phones](https://community.garadget.com/t/multiple-phones/3362)