I have been struggling with this thing for the past 30 minutes.
I can connect to the Garadget just fine.
I can get it to connect to my network.
The app actually makes it all the way to the “Verifying product ownership” stage, then appears to hang briefly. Then the screen clears the messages and shows the message “Oops!” with a single button.
The Garadget never shows in my list, even if I log out and back in. Trying the installation from scratch starts with the message that the device is already owned by someone else, and asks if I would like to continue and change ownership. Doing so continues to result in the exact same situation.
Any chance of getting some help, before I throw this thing out the door in frustration?
I apologize for the difficulties you experience setting up your device.
Using web interface please login to your account and try adding your new Garadget from there. Please record the ID of the device and PM it to me if the attempt fails. I’ll check the ownership on the device and reset it if needed.
When I try to use the web interface, I’m encountering an entirely different error. I log in, click “Add Door”, and the page changes to a redirection page and pops up the error “Organization not found for user.” When I click OK on that popup, it proceeds to log me out of the web app.
How, exactly, can I find the ID of my Garadget? Is it the WiFi name? That is “Photon-94CS”
Is there a chance you used that email address with other Particle based product? Just to for science I’d try the process from scratch with a different email address.
I guess, technically, there is a chance. But I doubt it, since I’ve never heard of Particle. I really don’t want to have to make a new email address just for this, is there any way to check that?
Well, I did a small bit of Googling, which told me that Particle is actually “Particle.io”. And I can log in there with my Garadget login, and have a completely empty dashboard, so I’m guessing I have no other account with them…
I am having the exact same issue as described above. Setup in the app gets all the way to verifying product ownership, then hangs, then comes up with Oops message and fails. I tried the web setup and again got the same behavior as listed above. The page says Organization not found for user and then redirects me to the account creation page. I tried entering the account information again and this did not work. Feel free to let me know instructions to read any device info I am an Engineer at a semiconductor supplier so I think I can handle it.
From the information I gathered with the help of @CJeffB it looks like the registration process in Android app may need some love. I’ll be contacting the developer and we’ll push the fixed version out as soon as possible.
Meanwhile you can restart with web interface or iOS app using different email address.
I’ll check Particle about cleaning out the accounts created in error.
I was able to setup my garadget by using the CLI, without changing my email address.
Install node.js and device drivers and open command line interface following instructions from here: Instructions
Make sure LED is flashing blue slowly, if not hold mode button for 3s.
Run following commands:
particle identify[enter] --> this will give you the id of your device needed in later step
particle login[enter] -->this will ask for login info, enter login and password, once successful move on
particle serial wifi[enter] -->provide wifi password to connect
particle device add “device id”[enter] -->should add the device id to you account
particle device rename “device id” ““name of device”” --> provide new display name of device
After following these steps I was able to see my device in the android app.
Hope this helps someone else.
Hi… i recieved my unit yesterday and tried to set-up this morning. Getting the same Oops error on the Android phone. Also, tried on the webclient on laptop and getting the organization not found for user error. Please suggest what needs to be done. Thanks
Hi, @nother_brick,
Sorry about the trouble. While we’re figuring out the issue with setup wizard in Android app, I’d suggest the same thing as before: try registering using the web interface with a new email address. After your account is properly registered and first device added, you should be able to use Android app again (app cache may need to be cleared).
Feel free to add me to the list of users with issues on Android! Same errors as pmckenna (“Oops” error followed by organization error). Really just commenting here so I can follow this thread for possible fixes in the future.
When will the working Android app be pushed out? I’ve spent far too long, already with the app and failed attempts at a node install route, so I’m giving up until there’s a working app. I have to say, this is pretty frustrating. I have Particle Electron already, so I went to use a different email address. I was going to be OK with that, but it seems like the setup wasn’t really tested well on Android.
In case any of this helps, I’m on Android. I tried the manual install on Ubuntu, but it hung up trying to scan for wifi. The message I got was “serial: Unable to scan for Wi-Fi networks. Do you have permission to do that on this system?” I’m running as su, but I would think that’s a permissions error on the photon OS, not my local OS, anyway. I did attempt to log in with my original email account and also with the secondary.
Just to update my own status… I decided to give the web app a shot (from my Ubuntu setup) and was still met with the redirect. It kept wanting me to register again and I would log in instead, but that killed the “Add Door” process, so I finally just decided to register with a third email. This time, it walked through the process fine and set up the wifi connection on the Garadget, giving me the cyan light of success, but I can’t find it as a door or in the Particle dashboard. It’s online, but I can’t find it. I’ll update again if I decide to try something else, but otherwise, I’ll wait for the updated Android app.
