I am having the exact same issue as described above. Setup in the app gets all the way to verifying product ownership, then hangs, then comes up with Oops message and fails. I tried the web setup and again got the same behavior as listed above. The page says Organization not found for user and then redirects me to the account creation page. I tried entering the account information again and this did not work. Feel free to let me know instructions to read any device info I am an Engineer at a semiconductor supplier so I think I can handle it.
@pmckenna,
Do you happen to use Android app or started out with the web version?
Re CLI option: please see links in my previous response.
I started with the Android app
From the information I gathered with the help of @CJeffB it looks like the registration process in Android app may need some love. I’ll be contacting the developer and we’ll push the fixed version out as soon as possible.
Meanwhile you can restart with web interface or iOS app using different email address.
I’ll check Particle about cleaning out the accounts created in error.
I was able to setup my garadget by using the CLI, without changing my email address.
Install node.js and device drivers and open command line interface following instructions from here: Instructions
Make sure LED is flashing blue slowly, if not hold mode button for 3s.
Run following commands:
particle identify[enter] --> this will give you the id of your device needed in later step
particle login[enter] -->this will ask for login info, enter login and password, once successful move on
particle serial wifi[enter] -->provide wifi password to connect
particle device add “device id”[enter] -->should add the device id to you account
particle device rename “device id” ““name of device”” --> provide new display name of device
After following these steps I was able to see my device in the android app.
Hope this helps someone else.
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Hi… i recieved my unit yesterday and tried to set-up this morning. Getting the same Oops error on the Android phone. Also, tried on the webclient on laptop and getting the organization not found for user error. Please suggest what needs to be done. Thanks
Hi, @nother_brick,
Sorry about the trouble. While we’re figuring out the issue with setup wizard in Android app, I’d suggest the same thing as before: try registering using the web interface with a new email address. After your account is properly registered and first device added, you should be able to use Android app again (app cache may need to be cleared).
Feel free to add me to the list of users with issues on Android! Same errors as pmckenna (“Oops” error followed by organization error). Really just commenting here so I can follow this thread for possible fixes in the future. 
Any chance of getting the installation instructions amended to indicate that the android app is currently broken?
When will the working Android app be pushed out? I’ve spent far too long, already with the app and failed attempts at a node install route, so I’m giving up until there’s a working app. I have to say, this is pretty frustrating. I have Particle Electron already, so I went to use a different email address. I was going to be OK with that, but it seems like the setup wasn’t really tested well on Android.
In case any of this helps, I’m on Android. I tried the manual install on Ubuntu, but it hung up trying to scan for wifi. The message I got was “serial: Unable to scan for Wi-Fi networks. Do you have permission to do that on this system?” I’m running as su, but I would think that’s a permissions error on the photon OS, not my local OS, anyway. I did attempt to log in with my original email account and also with the secondary.
Just to update my own status… I decided to give the web app a shot (from my Ubuntu setup) and was still met with the redirect. It kept wanting me to register again and I would log in instead, but that killed the “Add Door” process, so I finally just decided to register with a third email. This time, it walked through the process fine and set up the wifi connection on the Garadget, giving me the cyan light of success, but I can’t find it as a door or in the Particle dashboard. It’s online, but I can’t find it. I’ll update again if I decide to try something else, but otherwise, I’ll wait for the updated Android app.
@joe: if resetting the devices and logging out/in doesn’t solve the problem then please PM me the device IDs and I’ll check the situation.
I reset it again and through the web interface, I was able to use my 3rd email address again to set up wifi, but with the same results. It does not show up anywhere. I have a device ID, but I can’t find anywhere in this site to PM you.
There should be a “Message” button in profile page.
Today I tried using the web interface and a different email to connect. Unfortunately, my SSID is hidden and the web UI wouldn’t let me enter one manually! So, still don’t have it working.
I did discover as well that if you follow the web’s directions and connect to the device’s hotspot directly, the Android app will not be able to talk to it again until you tell Android to forget that network (S7 Edge).
There’s a new Android App version available here before it gets approved in the marketplace. Fixed some crashes and setup wizard. Please submit your feedback.
New version from Dropbox fixed my “oops” issue (Android Galaxy S5). Didn’t work right away, said i couldn’t connect to the particle cloud or something, verify internet etc. I ended up logging back off, forgetting the controller wifi network and when I logged back in and started over it worked. Got it installed and working with no issues other than needing to strip a little additional wire back for my connection.
One issue I’m noticing is that the Open/Closed status and time isn’t updating unless I force the app closed. The picture of the door being up or down is correct though. Refreshing by swiping down doesn’t update the status either even though it appears to be refreshing.
Edit: hmmm, open/closed status has updated the time since I posted this maybe I just need to play with it more or maybe it’s a little finicky.
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