# \#device-setup **URL:** https://community.garadget.com/tag/device-setup/50.md [Latest](https://community.garadget.com/latest.md) · [Categories](https://community.garadget.com/categories.md) · [Tags](https://community.garadget.com/tags.md) --- ## [Encryption key fix (fast cyan blinks with occasional red)](https://community.garadget.com/t/encryption-key-fix-fast-cyan-blinks-with-occasional-red/2272)
**Author:** [@garadget](https://community.garadget.com/u/garadget)\ **Replies:** 28\ **Last updated:** [December 4, 2023, 5:50pm UTC](https://community.garadget.com/t/encryption-key-fix-fast-cyan-blinks-with-occasional-red/2272 "2023-12-04T17:50:06Z")
If your Garadget is unable to connect with LED fast blinking cyan with an occasional red, then its encryption key needs to be refreshed. Please contact Garadget via a PM (personal message) to arrange the repair. Those w… --- ## [Problem with Chamberlain HD900D](https://community.garadget.com/t/problem-with-chamberlain-hd900d/2913)
**Author:** [@jerryrs](https://community.garadget.com/u/jerryrs)\ **Replies:** 5\ **Last updated:** [June 24, 2021, 8:43pm UTC](https://community.garadget.com/t/problem-with-chamberlain-hd900d/2913 "2021-06-24T20:43:50Z")
I just installed my refurbished Garadget unit. No issues connecting to my wifi and I have a pulsing cyan LED as expected. I believe I have the unit wired correctly to the first two connectors but its not working consist… --- ## [Setup Troubleshooting Guide](https://community.garadget.com/t/setup-troubleshooting-guide/859)
**Author:** [@garadget](https://community.garadget.com/u/garadget)\ **Replies:** 24\ **Last updated:** [February 9, 2021, 4:32pm UTC](https://community.garadget.com/t/setup-troubleshooting-guide/859 "2021-02-09T16:32:17Z")
Troubleshooting of the new setup Please use this guide to diagnose and resolve the typical initial setup issues. Not finding the solution here? No worries, we’ll get it figured out! Please search the community board and … --- ## [Garage won't open/close](https://community.garadget.com/t/garage-wont-open-close/1253)
**Author:** [@mish](https://community.garadget.com/u/mish)\ **Replies:** 34\ **Last updated:** [October 26, 2020, 3:32pm UTC](https://community.garadget.com/t/garage-wont-open-close/1253 "2020-10-26T15:32:46Z")
I have the internet set up correct and the wiring correct. The laser and reflective material calibrated. However, when I click on the app and try to open or close my garage nothing happens. I have a Liftmaster, and it sh… --- ## [Changing router details](https://community.garadget.com/t/changing-router-details/2775)
**Author:** [@Jexhed](https://community.garadget.com/u/Jexhed)\ **Replies:** 8\ **Last updated:** [March 10, 2020, 6:07pm UTC](https://community.garadget.com/t/changing-router-details/2775 "2020-03-10T18:07:53Z")
I want to change the router details in settings for 2 doors. Can I do this without going through the " add door" process again ? It seems a lot of mucking around just to change to another router? --- ## [No Doors Found while light is Cyan](https://community.garadget.com/t/no-doors-found-while-light-is-cyan/751)
**Author:** [@Jocu](https://community.garadget.com/u/Jocu)\ **Replies:** 12\ **Last updated:** [August 13, 2018, 1:49am UTC](https://community.garadget.com/t/no-doors-found-while-light-is-cyan/751 "2018-08-13T01:49:47Z")
Sorry if this was answered in another topic. I am trying to setup the device for the first time and having issues on both the android app and using a web browser. Using the web browser I think i have gotten further alo… --- ## [Cannot see WiFi network](https://community.garadget.com/t/cannot-see-wifi-network/1080)
**Author:** [@indijosh](https://community.garadget.com/u/indijosh)\ **Replies:** 12\ **Last updated:** [March 21, 2018, 9:26pm UTC](https://community.garadget.com/t/cannot-see-wifi-network/1080 "2018-03-21T21:26:36Z")
I seem to be unable to connect to the WiFi when setting up the device. I go through the setup application (tried Android, web and iOS) and when it gets to the WiFi part it is not seeing my WiFi. I’m able to connect to th… --- ## [Will not let me connect to Device to select wifi](https://community.garadget.com/t/will-not-let-me-connect-to-device-to-select-wifi/915)
**Author:** [@carrol2490](https://community.garadget.com/u/carrol2490)\ **Replies:** 13\ **Last updated:** [January 28, 2018, 5:29pm UTC](https://community.garadget.com/t/will-not-let-me-connect-to-device-to-select-wifi/915 "2018-01-28T17:29:39Z")
When choosing the deivce that is unique to mine. It never makes a connection to allow me to choose my home wifi. I have tried from my iphone ( says that it couldnt connect to the device and to try again. I have rebooted … --- ## [Garadget spends more time offline than online](https://community.garadget.com/t/garadget-spends-more-time-offline-than-online/1138)
**Author:** [@jeffvig](https://community.garadget.com/u/jeffvig)\ **Replies:** 22\ **Last updated:** [January 18, 2018, 3:12pm UTC](https://community.garadget.com/t/garadget-spends-more-time-offline-than-online/1138 "2018-01-18T15:12:21Z")
I've had the unit about a week now and only on a good day can I use the Garadget to open my door. I've turned off the online/offline alerts because I could get up to 100 per day. I've tried using a static IP address … --- ## [Unable to reconnect after power failure](https://community.garadget.com/t/unable-to-reconnect-after-power-failure/3144)
**Author:** [@WT9BIND](https://community.garadget.com/u/WT9BIND)\ **Replies:** 3\ **Last updated:** [November 29, 2017, 2:07pm UTC](https://community.garadget.com/t/unable-to-reconnect-after-power-failure/3144 "2017-11-29T14:07:04Z")
Hi, My Garadget has been working awesome for a long time now. This week the power failed in my street and my internet was offline for several hours. Upon getting my Wi-Fi and Router back up, I restarted the Garadget but… --- ## [Solution: Setup issues with WiFi Connection failed and device ownership](https://community.garadget.com/t/solution-setup-issues-with-wifi-connection-failed-and-device-ownership/979)
**Author:** [@LuchoS](https://community.garadget.com/u/LuchoS)\ **Replies:** 1\ **Last updated:** [February 19, 2017, 2:51am UTC](https://community.garadget.com/t/solution-setup-issues-with-wifi-connection-failed-and-device-ownership/979 "2017-02-19T02:51:36Z")
I hope this saves you some time and frustration. I spent several hours troubleshooting this and was about to return my second Garadget device after trying just about everything to get it to work but I kept getting a bun… --- ## [Can i have two different adresses with the one app and still work on two different networks](https://community.garadget.com/t/can-i-have-two-different-adresses-with-the-one-app-and-still-work-on-two-different-networks/2231)
**Author:** [@Richvh](https://community.garadget.com/u/Richvh)\ **Replies:** 1\ **Last updated:** [May 25, 2017, 11:13pm UTC](https://community.garadget.com/t/can-i-have-two-different-adresses-with-the-one-app-and-still-work-on-two-different-networks/2231 "2017-05-25T23:13:23Z")
Can I install two doors one is in Florida and the other is in New york with the two different networks on the same app? --- ## [\[RESOLVED\] Interference with legacy wireless remotes](https://community.garadget.com/t/resolved-interference-with-legacy-wireless-remotes/1860)
**Author:** [@chanc](https://community.garadget.com/u/chanc)\ **Replies:** 2\ **Last updated:** [April 10, 2017, 3:01pm UTC](https://community.garadget.com/t/resolved-interference-with-legacy-wireless-remotes/1860 "2017-04-10T15:01:23Z")
I've been seen a strange problem. The original wireless remote for my garage door does not work reliably anymore after I've installed Garadget. It's work sometimes but more often than not, the door doesn't respond to th… --- ## [Everything looks right but refuses to actually work](https://community.garadget.com/t/everything-looks-right-but-refuses-to-actually-work/1591)
**Author:** [@JimHardy](https://community.garadget.com/u/JimHardy)\ **Replies:** 3\ **Last updated:** [March 27, 2017, 7:48pm UTC](https://community.garadget.com/t/everything-looks-right-but-refuses-to-actually-work/1591 "2017-03-27T19:48:52Z")
Got the unit a couple of hours ago and followed the instructions just fine. It is now installed to my garage door opener. The slow blinking cyan light and blinking laser also looks OK. Only one problem, the app indica… --- ## [Constant cyan LED](https://community.garadget.com/t/constant-cyan-led/1436)
**Author:** [@Benched](https://community.garadget.com/u/Benched)\ **Replies:** 1\ **Last updated:** [March 13, 2017, 4:43am UTC](https://community.garadget.com/t/constant-cyan-led/1436 "2017-03-13T04:43:33Z")
What does this light indicate? I had troubles for hours on this new installation. For the first hour everything was fine, then I saw it was offline. I noticed it was trying to reset unsuccessful, and wouldn't respond to… --- ## [FYI - found why my wifi setup connection always failed](https://community.garadget.com/t/fyi-found-why-my-wifi-setup-connection-always-failed/265)
**Author:** [@bquintrell](https://community.garadget.com/u/bquintrell)\ **Replies:** 24\ **Last updated:** [March 6, 2017, 8:18pm UTC](https://community.garadget.com/t/fyi-found-why-my-wifi-setup-connection-always-failed/265 "2017-03-06T20:18:04Z")
I had my steady blue flashing light and my app would find the PHOTON-XXXX ssid. However, they would never connect. Tried different many attempts, app reinstalls and using different Android mobile device - all failed. I… --- ## [Unable to connect to Wi-Fi network w/ WPA2-PSK \[AES\]](https://community.garadget.com/t/unable-to-connect-to-wi-fi-network-w-wpa2-psk-aes/1314)
**Author:** [@cooperjl86](https://community.garadget.com/u/cooperjl86)\ **Replies:** 6\ **Last updated:** [February 20, 2017, 6:35pm UTC](https://community.garadget.com/t/unable-to-connect-to-wi-fi-network-w-wpa2-psk-aes/1314 "2017-02-20T18:35:01Z")
So here’s where I’m getting stuck: The light will slow blink blue very shortly. As soon as the “Connecting to Wi-Fi network” displays, the light changes to the fast blinking green one (meaning it’s unable to connect … --- ## [Installation with roller shutter](https://community.garadget.com/t/installation-with-roller-shutter/1273)
**Author:** [@AWood](https://community.garadget.com/u/AWood)\ **Replies:** 4\ **Last updated:** [February 15, 2017, 1:09pm UTC](https://community.garadget.com/t/installation-with-roller-shutter/1273 "2017-02-15T13:09:05Z")
Hi, can the unit be used on roller shutter style doors or is it only suitable for flat or folding types? TIA Adam --- ## [Planning on changing my router and ssid - whats the garadget work involved](https://community.garadget.com/t/planning-on-changing-my-router-and-ssid-whats-the-garadget-work-involved/1074)
**Author:** [@Vaise](https://community.garadget.com/u/Vaise)\ **Replies:** 6\ **Last updated:** [January 24, 2017, 3:57pm UTC](https://community.garadget.com/t/planning-on-changing-my-router-and-ssid-whats-the-garadget-work-involved/1074 "2017-01-24T15:57:03Z")
Hi, Been fine to date, but new router going in, with a new SSID. I have done a search on here for 'change wifi' but can fnd anything related to what I need to do. Thanks. --- ## [Problem Connecting to Photon Network After Reset](https://community.garadget.com/t/problem-connecting-to-photon-network-after-reset/1136)
**Author:** [@Brian](https://community.garadget.com/u/Brian)\ **Replies:** 2\ **Last updated:** [January 24, 2017, 12:49am UTC](https://community.garadget.com/t/problem-connecting-to-photon-network-after-reset/1136 "2017-01-24T00:49:09Z")
Hello, When I originally got Garadget last month, my WIFI coverage did not reach to my garage in the end, so I ordered a new router/access point with better range. In trying to reset and switch to this network, I can no… --- ## [Important Links](https://community.garadget.com/t/important-links/1117)
**Author:** [@garadget](https://community.garadget.com/u/garadget)\ **Replies:** 1\ **Last updated:** [January 20, 2017, 10:59pm UTC](https://community.garadget.com/t/important-links/1117 "2017-01-20T22:59:16Z")
Quick Links Community Board Welcome Message Garadget Setup Instructions Setup Troubleshooting Guide Garadget Settings and Alerts Apps, Plugins, SDKs Feature Requests --- ## [No photon-xxx wifi network](https://community.garadget.com/t/no-photon-xxx-wifi-network/1067)
**Author:** [@dshroff](https://community.garadget.com/u/dshroff)\ **Replies:** 1\ **Last updated:** [January 14, 2017, 4:48pm UTC](https://community.garadget.com/t/no-photon-xxx-wifi-network/1067 "2017-01-14T16:48:58Z")
Just started setup. The blue light on L is bliniking as expected. No photon-xxx wifi network is visisble on either of 2 phones or laptop. All devices are sitting right next to the garadget device. Any ideas? --- ## [Noticed that Garadget app will not complete on a 5ghz band on a router](https://community.garadget.com/t/noticed-that-garadget-app-will-not-complete-on-a-5ghz-band-on-a-router/1041)
**Author:** [@bryanbergan](https://community.garadget.com/u/bryanbergan)\ **Replies:** 3\ **Last updated:** [January 13, 2017, 4:06am UTC](https://community.garadget.com/t/noticed-that-garadget-app-will-not-complete-on-a-5ghz-band-on-a-router/1041 "2017-01-13T04:06:43Z")
After failing to complete the application to install the and find the Garadget device on a 5ghz band of a tri band router. I swapped to another device and was relieved to have the installation completed. I then went … --- ## ["undefined" in alert](https://community.garadget.com/t/undefined-in-alert/981)
**Author:** [@garadget](https://community.garadget.com/u/garadget)\ **Replies:** 2\ **Last updated:** [January 7, 2017, 3:24pm UTC](https://community.garadget.com/t/undefined-in-alert/981 "2017-01-07T15:24:26Z")
I see some units still have "undefined" for device name in the alerts. To fix this, just reset the unit by clicking "R" button on it. --- ## [Door shows offline, will not connect to phone](https://community.garadget.com/t/door-shows-offline-will-not-connect-to-phone/907)
**Author:** [@masswolverine](https://community.garadget.com/u/masswolverine)\ **Replies:** 5\ **Last updated:** [December 30, 2016, 7:51pm UTC](https://community.garadget.com/t/door-shows-offline-will-not-connect-to-phone/907 "2016-12-30T19:51:39Z")
The device worked for the first few days, then has been a complete headache. It went offline all the time. So I just unplugged it. I'm mad that I spent money on this thing and feel there is no customer service. I dec…