Alerts are not working

alerts
account-setup
Tags: #<Tag:0x00007fe3b98ff1c0> #<Tag:0x00007fe3b98fee78>

#1

Alerts are not working at this time, I just installed the unit and everything works well except alerts, I scanned the messages and seems to be a continuing issue. Can you elaborate on how can this be solved at this time and going forward? Thanks


#2

I checked and things look healthy on the server side.
Please PM me the device and I’ll look at the specifics for your devices.

The thing to try on client’s end is to disable alerts one by one, log out, then back in and re-enable the needed alerts.


#3

Hello, I disabled the alerts, logged out and logged in, re-enabled them, no go, no alerts.

What does “PM you the device” mean?

Thank You


#4

PM is a “private message”. You can submit one by clicking on the profile icon and then on blue “message” button. Device ID is a 24 character string you can find in the settings for the device. If you use the web interface you can copy it from the URL of the settings page for the device in question.


#6

Just to close this topic, he fixed it by me renaming the Garage door via the web intetrface, basically resetting the name that somehow the Android app had some special chars on it. That solved the alerts issue.

Thanks!


#10

Same here. Downloaded iOS app everything worked fine at beginning. Now I am no longer receiving alerts. I disabled all alerts. Logged out and deleted and reinstalled the app still no luck. any suggestions ?

I should add that the alerts on my iPad are working properly


#11

Hello, not sure if it was an outage but yesterday also the alerts were not working and at one point I opened the garage door and the Android app spammed my notification area with dozens of alerts Open/close/open/close, never ending, I had to close the door to reset the alerts. Hopefully they are working on it?