Alerts not working and other questions

Hello, I have had my garadget for about 2 years. I disabled the alerts awhile back and now that I have re-enabled them, I’m still not getting my alerts. Have alerts been disabled?

Also, I see “Garadget2” in the appstore, is that an updated app for my garadget? DOes it have better features?

Also, just checking in to see if we can add users to may account (kids/wife, possible guests)?

Gerry,
Yes, Garadget 2 is current app. Please uninstall the old version and re-install from app store. That can also fix the notifications. Let me know if it doesn’t.
Re. additional users: you can login into the account from multiple devices.

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Basically the same issue - I do not get the audio alerts. Uninstalled app and re-installed (did not see Garadget2). Still no audible sounds. Used to work.

I understand that there are no sounds. Do you get the alert messages?

Same problem here. No audible alerts or any alert that either my door is opening or closing or has been open for a certain period of time. I am using ver 1.20 and have uninstalled and re-installed. My alexa skills are working great with this but the notifications no longer work on the app. Tonight my garage door mysteriously opened and i received no notification about it or a reminder that the door had been open a while.

I can see if the door is opened or closed. I can open and close the door with the App, but I get no notices or beeps or nothing . . .

Please PM your device ID and I’ll check settings for your Garadget on the server.

I have no idea how to PM you - send me your email