Hello, I have had my garadget for about 2 years. I disabled the alerts awhile back and now that I have re-enabled them, I’m still not getting my alerts. Have alerts been disabled?
Also, I see “Garadget2” in the appstore, is that an updated app for my garadget? DOes it have better features?
Also, just checking in to see if we can add users to may account (kids/wife, possible guests)?
Gerry,
Yes, Garadget 2 is current app. Please uninstall the old version and re-install from app store. That can also fix the notifications. Let me know if it doesn’t.
Re. additional users: you can login into the account from multiple devices.
Basically the same issue - I do not get the audio alerts. Uninstalled app and re-installed (did not see Garadget2). Still no audible sounds. Used to work.
Same problem here. No audible alerts or any alert that either my door is opening or closing or has been open for a certain period of time. I am using ver 1.20 and have uninstalled and re-installed. My alexa skills are working great with this but the notifications no longer work on the app. Tonight my garage door mysteriously opened and i received no notification about it or a reminder that the door had been open a while.
My alerts stopped some time ago. Everything else seems to be working except help which returns an error message.
net::ERR_CLEARTEXT_NOT_PERMITTED
I am using Garadget 2.
David,
I’m not finding the notifications subscription by the email address you used for community board.
Please PM me the account email or device ID and I’ll check again.
Also, please make sure you allow push notifications for Garadget app in your phone’s settings.
Hello, I just found my garage door was open. I did not get an alert on my phone. The way I found it was looking at security camera footage. The door had been open for 45 minutes when I realized it.
My app notification is enabled.I have Firm 1.20 Signal strength excellent, (-41db) Reflection 93% Notifications volume is turned up to 80%
I can open or close door with my phone without a problem.
It is critical that my garage door not be left open and unattended. Can you please advise.
Tom,
Please check that you use the most current version of the app (2.0.5), and the notifications are enabled for Garadget app in system’s settings. That’s also where you can choose sound options for them.
While testing the notifications, the app should be inactive (home screen or some other app active). Use another phone or wall button to trigger the events.