Alexa says garage is offline when it's not

Apps SmartHome Integration
1

I have my Alexa connected to Garadget (I have two devices) and when I issue a command I’m told that one of my garages is offline. However, when I check the Garadget App and my SmartThings app, the garage is online and works from both apps. Any ideas what the problem is?

2

Jason,
Is this a recent development? Did it work at any time before?

3

It’s a recent development, it has been working for months.

4

Recently there was a device status oddity reported by several customers, is now resolved.
Can you please check to see if you still experience this issue?

5

I think it’s working again, I’ll double check in the morning.

6

Hi all, I have this same problem, been working fine for months and now both of my Alexa devices think the garage is offline. When I load the app it seems to also flash for a split second from offline to online. So not sure what is up with it honestly, I have tried disabling and re-enabling the skill with no luck. Any other ideas guys?

Thanks

7

ok figured it out, power cycled the garadget unit itself and it seemed to resolve the issue for anyone else with the same problem.

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