Alexa says garage is offline when it's not


#1

I have my Alexa connected to Garadget (I have two devices) and when I issue a command I’m told that one of my garages is offline. However, when I check the Garadget App and my SmartThings app, the garage is online and works from both apps. Any ideas what the problem is?


#2

Jason,
Is this a recent development? Did it work at any time before?


#3

It’s a recent development, it has been working for months.


#4

Recently there was a device status oddity reported by several customers, is now resolved.
Can you please check to see if you still experience this issue?


#5

I think it’s working again, I’ll double check in the morning.