App wont load on samsung phone

My samsung galaxy s6 phone can not load the app. It says the app it is installed but the app is not there and there is no open button? Anyone know why?

Did you check under “all apps”?
Additionally to the mobile app you can also use web interface in your mobile browser.
Other options include IFTTT widgets and home automation hubs.

Thanks, turns out google play was not installed on the phone and it would not download correctly. It’s working great.

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