At last... installed but email adress issue

email
access
account
password
authentication
Tags: #<Tag:0x00007fe3b9f35df0> #<Tag:0x00007fe3b9f35cb0> #<Tag:0x00007fe3b9f35b70> #<Tag:0x00007fe3b9f35a30> #<Tag:0x00007fe3b9f358f0>

#1

Dear,

I finally took some time to install the Garadget, went rather fast and straightforward.
Tip: please include at least one of these tiny screws for fixing cables. One fell out while I was standing on the ladder…

I had issues creating my account, I’m currently using a backup address.
Could that be changed/updated somewhere on your side?
I couldn’t create an account and, with the same password, couldn’t retrieve it neither.

Thx


#2

Koen, thanks for your suggestions.
Please PM me email address you want to use for the account. I’ll initiate the password reset for you. Then you can re-add your unit from within that account.


#3

Dear, I already did - even before posting here :slight_smile:
** but I didn’t press “sent” lol ** It’s in your inbox now.
Thx, Koen