Can't login to app


#1

I switched routers some time ago and now I can’t log into app anymore when I click “I forgot my password” it says "could not find the user. When I try to create an account it says user already exists. What gives?

I’m trying to setup again and have followed instructions to set wifi to proton-XXXX and I do that but the address 192.168.0.1 never comes up, left for a long time to open but nothing.


#2

when i connect to proton-XXXX it says :no internet"


#3

then in the app I get the error “Please try running setup again after resetting your Garadget and putting it back in blinking blue listen mode if needed”


#4

For password reset please try the form online. The capitalization of email address (login id) should be the same as at the time of registration.

https://www.garadget.com/my/forgot.php

For setup: If you are using the app then start out connected to your regular WiFi. Only reconnect to Photon-XXXX when instructed by the app. If you want to use embedded web interface then do connect directly to Photon-XXXX (yes it will say “no internet”) and navigate your browser to http://192.168.0.1/


#5

Did you try deleting the app and starting all over?