Hey,
I have acquired the device from my landlord and spent the day trying to set the device up with no luck. When trying to set up via iPhone app, I get as far as successfully connecting to wifi. The device then tests the connection to the server, but it fails every time. I also tried using a friend’s Android device, and I have the same problem.
We then used Patricle CLI and claimed the device that way, which seemed to work as we can see the device in the Particle console, as well as the events and status of the device. However, the device will still not show up in the Garadget app. My neighbour, who also has a garageget device, said that perhaps the device needs to be released by the previous device owner (the landlord).
Is there a way for an admin to check this from a backend? And possibly clear the previous owner?
@admins: My device ID has been associated with my Garadget Community account for your reference.