Hooking up two phones

Can’t hook up two phones to Garadget. My opener has worked perfectly since the day I installed it. Just a thought, but I think some problems are because the opener head shakes or moves around. Mine don’t move and works great.

Hi Larry,
To make sure I understand the issue: you have your Garadget working with one phone, but you have difficulties accessing it from the second phone. Is that correct?

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Yes that is correct.

What happens when you try to login with the same account credentials on the second device?