Mobile app works web portal does not

Tags: #<Tag:0x00007fe3b915ee20> #<Tag:0x00007fe3b915e998> #<Tag:0x00007fe3b915e830>


I can use the Garadget successfully from the iPhone app. But when I log into the web interface I do not see my door and if I try to add one, I get an “Organization not found for user.” error.

Any ideas?


Do you happen to have a generic Particle account with the same email address?


ahhh yes… I didn’t when I bought this but I used teh same account to sign up with the other day… So, do I do a hard-reset by holding the M button and signup from scratch with a new email?


Yes, it’s better to use different emails to resolve the ambiguity.

And yes, to move your Garadget to a different account hold M for 3 or so seconds until slow blue blinks and start registration process from the app as you did the first time.