New Garadget will not connect to wifi


The PHOTON-XXXX wifi hotspot shows up in the “Choose your Garadget”- list and the light on the device is slowly blinking blue, however, wifi scan shows nothing. Tried connecting with 3 phones and a laptop. From laptop was able to connect to, but then connection drops. Ping of works for up to 300 seconds after restarting garadget, but then drops.

From web interface the wifi scan does not return any SSIDs even when garadget is right next to WAP.

I believe the device to be defective?


Ok, let’s try a different unit. The tracking for replacement unit is: 9400111899223172751411 - shipping on Monday. The package will also include a pre-paid return label for your old Garadget.


Perfect. Thank you much!