New install - All working except app


I recently purchased and installed at my house. I have a Security+2.0 garage door and used a left-over opener to circumvent the encryption. The mobile app displays perfectly and receives information w/o issue. However, the app cannot open or close the door. When shorting the wires from the “converted” opener, the door opens/closes and displays accordingly on the app.

Any assistance is greatly appreciated.



Please try shorting directly at the screws in the Garadget’s blue terminal. This will ensure the wiring is correct all the way to the unit. If door responds, then try various settings for “relay on time” parameter.