Notification category missing

Apps Mobile Apps
1

Recently got a Note 10. I installed the Garadget app and it is working, just not pushing notifications at all.
I also have a Galaxy S10 & S6 on the same account and that is working and pushing notifications instantly.
So I assume it’s not the Samsung notification delay bug with doze mentioned on this forum or many web pages.
I have logged out and in many times, deleted cache uninstalled, reinstalled all to no avail.
Checked all settings with the S10 are the same.
Interesting thing is as the S10 & Note 10 both run Pie when you look in the app notification setting page
the S10 under Categories has garaget_channel_lite option with toggle set to on and sound & pop up selected but the Note10 has under Categories “This app hasn’t sent you any notifications” message.

1Garadget
1Garadget1140×1289 92.6 KB

Has any one else experienced this issue or know of a fix?
I’m trying to avoid a factory reset at this stage

2

When re-installing the app, try disabling auto app data backup.

3

Thanks Denis, I gave that a go and followed all parts minus the keyboard words as the guide was a bit dated and I couldn’t find the relative parts in Android Pie. I don’t think it’s related anyway…
Unfortunately I still don’t have notifications working on the Note10 and the channel is still missing.
Can’t work out what’s suppressing it all other notifications from apps work as they should.

4

Resolved with a factory reset and then setting up phone from scratch not using the google account backup data.