One phone says open the other says closed


#1

I get conflicting information on multiple devises connected to my garadget. They do not always report the same information why? One says the door is open and the other says closed.


#2

Are all devices on the same type of system (All Android or all iOS) and using the same version of the app?
The correct status reporting is subject to a connectivity quality. For verification you can use web interface.


#3

Yes the tablet is a Samsung tablet and the phone is a Samsung s7. Both apps are version 1.20. Sounds like Maynbe one device may have temporarily lost WiFi connectivity.


#4

That could be it. Also please check that you have the latest app from the google play store. We’ve updated it few days ago.