I use an iPhone and have signed up for the beta testing. Unfortunately, I have forgotten my user password but can confirm my logon email address via the settings option on the current IOS app.
My problem is that the password reset option doesn’t recognise the email address shown in the above settings option as a valid logon. At the moment, my exiting IOS apps are working fine on both the phone and iPad as they are obviously still logged in with the original credentials from when I first set up Garadget. Do I need to logoff the existing app first and then complete the reset process ?
Coincidentally, my wife’s Android phone has spontaniously lost the logon credentials but is still receiving alerts.
I can DM the email address and device ID if needed.