Repeated online/offline notifications


#1

I’ve recently (as in last few days) started getting batches of online and offline notifications from the iOS app, where each notification is just seconds apart.

Is there a mechanism for determining what has triggered these, e.g. was it loss of wifi, backend issue, etc


#2

Paul,
Please PM me your device ID and look up the logs.
Things to try are:

  • power cycle the controller
  • try different power adapter/cable
  • try temporarily move controller next to the router

This should give the clue if the issue is related to WiFi or power.


#3

I had exactly the same problem that appeared on Saturday Sep 15. I disconnected the power supply and reconnected and that solved the problem.


#4

Mine is doing the exact same thing on the Android side. got 57 notifications about the door being opened and then closed while I was standing right in front of the door which never opened once, This continued for several days at different times of the day


#5

David,
The initial post was for online/offline notifications. For open/closed notifications please see the troubleshooting guide (section Following the Successful Setup).