Repeated online/offline notifications

I’ve recently (as in last few days) started getting batches of online and offline notifications from the iOS app, where each notification is just seconds apart.

Is there a mechanism for determining what has triggered these, e.g. was it loss of wifi, backend issue, etc

Please PM me your device ID and look up the logs.
Things to try are:

  • power cycle the controller
  • try different power adapter/cable
  • try temporarily move controller next to the router

This should give the clue if the issue is related to WiFi or power.

I had exactly the same problem that appeared on Saturday Sep 15. I disconnected the power supply and reconnected and that solved the problem.

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Mine is doing the exact same thing on the Android side. got 57 notifications about the door being opened and then closed while I was standing right in front of the door which never opened once, This continued for several days at different times of the day

The initial post was for online/offline notifications. For open/closed notifications please see the troubleshooting guide (section Following the Successful Setup).