Solid Cyan

Hello,
My device has been offline for several weeks and I have tried a few times to get it back online. Power cycle, holding M 3 and 10 seconds, but the LED remains a solid cyan no matter what I do. Any suggestions?
Thanks

Sounds like a serious hardware issue.
Did you try a different power adapter? Any USB charger will work for this purpose.

That worked! I assumed if there was a light in the device the power source was working. Thanks

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