The RED laser beam is dead

wireless
credentials
wifi
signal
Tags: #<Tag:0x00007fceaf112350> #<Tag:0x00007fceaf112170> #<Tag:0x00007fceaf111fb8> #<Tag:0x00007fceaf111b30>

#1

Hi There, i have noticed that for the last couple of days i was not getting any notifications when the garage door was either opened or closed. So i checked the unit it was for some reason blinking green and the red laser light was dead. So i though that may be the settings were lost so i unplugged the USB and left it off for a hour and did the setup again the unit connects to the network but the unit is shows offline & there is no laser beam.


#2

Chester,

The confirmation of successful network connection is LED going past blinking green into blinking cyan and then into slow pulsing cyan (when successfully connected to the server).

Please try re-adding your Garadget to the account, this will update the WiFi credentials on it.
Here’s the excerpt from the troubleshooting guide:

LED is fast blinking green
Garadget is unable to connect or login to the WiFi network. Confirm WiFi network password by logging in from another device. Restart the setup process with the correct WiFi password.


#3

I do not see the red laser beam. I have blue led blinking. Please help.


#4

@envy270,
The laser is off unless device is connected. Do you see your unit online in the client apps?


#5

No, the device is displaying offline for 4 days now.


#6

That the reason for the deactivated laser.
We’ll continue the connection troubleshooting in your PM.