iOS Notifications Not Working


#21

Rich,
Please PM me your device ID and I’ll check the settings on the server side.


#22

I replied to your last message without a response back. I see that you suggested to Rich to PM you the ID. Should I do the same and, if so, how do I do that? Thanks.


#23

Sorry, must have missed the notification.
The issue is not on your end. I’m looking into potential APN (apple push notification) certificate issue.
Please stay tuned for updates.


#24

Any updates yet? Thanks for looking into it for me.


#25

The issue got resolved. Please toggle one of the notification off and back on to re-subscribe.


#26

this fix works for me, thanks :slight_smile:


#27

Help! Some notifications never work.
My unit works fine, and I get IOS notifications for timeout and night alert. But I never get notifications for Stopped or Location. Any ideas to debug this?


#28

Oh, I just noticed the app should be inactive. I switched to my home screen and got a Stopped notification OK. But I can’t trigger a Location notification. Any ideas?


#29

@rdg,
Are you using the latest version of iOS app? We’ve recently updated it. Please check and let us know if the issue persists.


#30

Yes I have Garadget 1.0.6 installed a month ago. Are there updates without incrementing this number? Please advise if I should uninstall.

Firmware version 1.20
My IOS is 12.0

Garadget settings in phone are:
Location = always
Notifications = allow, sounds & badges
Cellular Data = on


#31

There was an update few days ago. Maybe your app has already updated.
It wouldn’t hurt to uninstall/reinstall just to be sure.


#32

I have reinstalled, but still cannot get a Location notification. Can you list all the preconditions and actions needed to trigger a Location alert on iPhone? Thanks.


#33

Location alert should be triggered when the feature is enabled and the phone leaves the geo-fenced area while the garage door remains open.


#34

That’s what I bought the device for. Can you help me debug this?


#35

Do you have location services enabled for Garadget app in OS settings?


#36

Yes, repeating my previous post:

Firmware version 1.20
My IOS is 12.0

Garadget settings in phone are:
Location = always
Notifications = allow (lock screen, notification center, and banners); sounds on; badges on
Cellular Data = on


#37

Do you not get location alerts only or any of the alerts?