Setup Troubleshooting Guide

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Doug,
Please check if you can setup using the web interface: https://garadget.com/my/claim.php
If that is successful, you should see the device in iOS app as well. Let me know if still doesn’t work.

Hi, I’ve received my device today and followed the instructions and after many (many!) attempts, I’m stuck at this step:

LED is slow pulsing cyan but the device is not in the list

I have disabled Explicit and Universal Beamforming on my ASUS RT-AC86U router as per the screenshot, for both the 2.4Ghz and 5Ghz bands. I have also tried disabling all SSIDs and only using the 2.4Ghz in 20Hz as per the suggestions.

I always get to the same screen. I have also tried the web interface and same outcome. Even tried to claim the device from https://garadget.com/my/claim.php but nothing happens when I enter the device ID and click on “Claim Garadget”, no error message or any response, very bad UX…

58ED5D14-EBD8-414F-B2E8-C34D6C105E15

Any suggestions?

Thanks,
Jonny

Jonny,
Apologies for the difficulties during your setup.
If your Garadget’s LED is slow pulsing then it is connected to the WiFi and the server and there is no problem with the router configuration.

There was a momentary issue at the cloud service provider that prevented your unit’s provisioning.
It is now resolved.