I can’t complete the install. I have tried using the iPhone app and the web based platform, Still no luck. Usually the install fails at “verify device ownership” mark. The lights on the garadget don’t change (remain flashing blue) during the installation. The final message I receive is - oops set up process couldn’t disconnect from garadget wifi network. This is an internal problem with the device, so please try running the setup again after resetting your garadget and putting it back into listen mode.
I’m frustrated and don’t understand what I’m doing wrong. I have tried multiple iPhones and iPads. Still no luck. I have even tried manually reconnection to the internet during the installation process and it still fails (oops response). Thoughts? Suggestions? I am near our wifi router and tried different distances with the garadget… still nothing. The only two colors I have ever seen flash on the device are blue and green.